At wapak, your personal information is handled with the same care and discretion we bring to every aspect of our platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — written plainly, so you always know where you stand.
Six core commitments that underpin how wapak treats every piece of data you share with us.
We only collect the personal data that is strictly necessary for account registration, KYC compliance, and delivering a smooth gaming experience. We do not collect data just because we can.
All personal data is stored in encrypted, access-controlled environments. We apply industry-standard 256-bit SSL encryption across all data transmissions between your device and our servers.
wapak does not sell, rent, or trade your personal information to third-party marketers. Your data is yours — we use it only to operate the platform and meet our regulatory obligations.
Pakistani players have the right to access, correct, and request deletion of their personal data at any time. We make exercising these rights straightforward — no legal jargon, no endless forms.
We tell you upfront what data we hold, why we hold it, and who we share it with. No hidden data pipelines, no vague "improvement purposes" clauses that obscure what is really happening.
Our privacy practices are reviewed at least once per year and updated whenever there is a material change to how we operate or a new regulatory requirement comes into effect.
wapak is an online casino and sports betting platform serving Pakistani players. The Platform offers live casino games, sports betting markets — including PSL and international cricket — slot games, and related gambling entertainment products. wapak operates as a licensed entity and is subject to the regulatory requirements of the jurisdiction in which it holds its gaming licence.
For all data protection matters, wapak is the data controller responsible for personal data processed in connection with the Platform. If you have questions about how your data is handled, please refer to Section 15 for contact details.
wapak collects personal data in the categories described below. We only retain data that is proportionate and relevant to the purpose for which it is collected.
When you register a wapak account, we collect your full legal name, date of birth, gender, residential address in Pakistan (city, province, postcode), nationality, email address, and mobile number. This information is required to create and maintain your account and to fulfil our Know Your Customer (KYC) obligations.
As part of the KYC process, we may request copies of government-issued identity documents including your Pakistani CNIC (Computerised National Identity Card), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address.
We collect information relating to deposits and withdrawals made through the Platform, including payment method identifiers (such as your JazzCash mobile number, EasyPaisa wallet ID, or bank account details), transaction amounts in PKR, and transaction timestamps. We do not store full payment card numbers on our servers.
We maintain records of your wagering history, game session data, bet stakes and outcomes, bonus usage, and account balance movements. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.
We collect IP address, browser type and version, operating system, device type and identifiers, time zone, and referring URL. This data is collected automatically when you access the Platform and is used for security, fraud prevention, and technical troubleshooting.
If you contact wapak customer support via live chat, email, or any other channel, we retain records of those communications — including the content of messages, timestamps, and the support agent who handled your query. This allows us to maintain quality of service and resolve any follow-up issues efficiently.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Registration | Name, DOB, address, email, mobile | Account creation, KYC |
| Verification Documents | CNIC scan, passport copy | Regulatory compliance |
| Financial | JazzCash/EasyPaisa ID, PKR transactions | Payment processing |
| Gaming Activity | Bet history, session logs, balance | Account management, RG monitoring |
| Technical | IP address, device ID, browser | Security, fraud prevention |
| Communications | Live chat logs, support emails | Customer service quality |
wapak collects personal data through the following channels:
wapak uses personal data for the following purposes:
wapak processes personal data under the following legal bases:
wapak does not sell or rent your personal data. We share data with third parties only in the following circumstances and only to the extent necessary:
We share relevant transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are contractually obligated to handle your data securely.
We share identity document data and device signals with authorised identity verification and fraud prevention service providers to fulfil our KYC obligations and protect the integrity of the Platform.
We are legally obligated to share certain data — including player identity information and financial transaction records — with our gaming licensing authority and, where required by law, with Pakistani financial intelligence units, law enforcement agencies, and other governmental bodies.
We use trusted third-party cloud hosting, analytics, and customer support technology providers. These providers act as data processors on our behalf and are bound by strict data processing agreements that prohibit them from using your data for their own purposes.
In the event of a merger, acquisition, or sale of all or part of wapak's business, personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified by email prior to any such transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy.
wapak uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and carry out analytics. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, login state, security tokens | Session |
| Functional | Language preference, game display settings | Up to 12 months |
| Analytics | Anonymised page view and navigation data for platform improvement | Up to 24 months |
| Marketing | Tracking of promotional campaign responses (consent required) | Up to 30 days |
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the wapak Platform — certain features, including the login process and game sessions, may not operate correctly without them.
wapak retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law. The retention periods we apply are as follows:
Once the applicable retention period has expired, personal data is securely deleted or anonymised. Anonymised data that can no longer be linked to an individual may be retained indefinitely for aggregated analytics purposes.
As a wapak player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the wapak support team using the details in Section 15. We will respond to all valid requests within thirty (30) days.
Please note that certain rights — particularly the right to erasure — may be limited where wapak has an overriding legal obligation to retain data, such as under AML or gaming regulatory requirements. We will always explain any such limitation clearly when responding to your request.
wapak implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While wapak takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your password — confidential. We strongly recommend enabling two-factor authentication on your wapak account.
If you are a parent or guardian and believe that your child has registered an account on the wapak Platform without your knowledge, please contact our support team immediately at the details provided in Section 15. We take underage access extremely seriously and will act on all reports promptly.
The wapak Platform may contain references to third-party services such as payment providers. These third parties operate under their own privacy policies and wapak has no control over how they collect or process your personal data once you interact directly with their services. We encourage you to review the privacy policies of any third-party services you use in connection with your wapak account.
wapak is not responsible for the privacy practices, content, or security of any third-party websites or services that are not directly operated by wapak.
In the course of operating the Platform, personal data may be processed by our technology and infrastructure providers in jurisdictions outside Pakistan. Where such transfers occur, wapak ensures that appropriate safeguards are in place — including standard contractual clauses and data processing agreements — to ensure that your data receives a level of protection equivalent to that provided under applicable data protection law.
wapak will never transfer your personal data to a country or organisation that does not offer adequate protections, and all international data processing partners are subject to binding contractual obligations prior to any data being shared with them.
wapak reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify you via the email address registered on your wapak account and/or by displaying a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way wapak handles your personal data, please contact our Data Protection team through the following channels:
All privacy-related requests will be handled by a dedicated team member and acknowledged within two (2) business days. We aim to resolve all requests fully within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory or data protection authority in the applicable jurisdiction.
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